FAQ

1. How can I place an order?

Simply browse our catalog, select your desired items, choose the correct size and color, and click “Add to Cart”. When you’re ready, proceed to checkout and follow the payment instructions.

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2. What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.

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3. Do you offer international shipping?

Yes! We ship worldwide. International delivery times usually take between 7–15 business days, depending on your location.

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4. How long will it take to receive my order?

Processing takes 1–3 business days. Shipping times:

• Domestic orders: 3–7 business days

• International orders: 7–15 business days

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5. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email.

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6. What is your return policy?

We accept returns within 14 days of delivery. Items must be unused, unwashed, and in original packaging. For more details, see our Return & Refund Policy.

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7. What should I do if I receive a damaged or wrong item?

Contact our support team at support@fashionkacian.top within 7 days of receiving your order, and we’ll assist you with an exchange or refund.

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8. Do you offer size guides?

Yes, each product page includes a size chart to help you choose the perfect fit. If you need additional help, feel free to contact us.

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9. How can I contact customer support?

You can reach us via:

• Email: support@fashionkacian.top
• Contact Form: On our Contact Us page
• Business Hours: Mon–Fri: 9:00 AM – 6:00 PM (GMT+7)